Terms & Conditions

By accessing our website or booking a service, you confirm that you are at least 18 years old and able to enter into a binding agreement. If you do not agree to these Terms, please do not use our services.

Casovela provides recurring, flat-rate residential cleaning through a subscription membership, as well as one-time cleanings where available. Service details, inclusions, and pricing are described at the time of booking. We aim to send the same background-checked team to your home, but staffing may vary due to scheduling.

You are responsible for providing accurate service details and safe, reliable access to your home at the scheduled time. If our team cannot access your home or is turned away at the door, a lockout or cancellation fee may apply. Please secure or set aside any fragile, valuable, or hazardous items before your appointment.

• Subscription memberships are billed on a recurring basis at the flat rate shown when you sign up, using the payment method on file.
• By providing a payment method, you authorize us to charge recurring fees until you cancel.
• We may change pricing with advance notice. Continued use after a price change takes effect constitutes acceptance of the new price.
• Applicable taxes may be added to your charges.

You may pause, reschedule, or cancel your membership at any time. To avoid a late-change fee, we ask that you make changes to an upcoming appointment at least 48 hours in advance. Cancellations or reschedules made with less notice, or same-day lockouts, may incur a fee. To make changes, contact us at support@casovela.com or (678) 926-8116.

Your satisfaction matters to us. If you are not happy with a cleaning, let us know within 24 hours and we will return to re-clean the affected areas at no additional charge. This re-clean is your primary remedy for a service concern.

If you opt in to receive text messages, you consent to receive service-related SMS messages (such as confirmations and reminders) at approximately 4 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. We do not share your mobile number or SMS consent with third parties for marketing. For full details, see our Privacy Policy.

You agree to treat our team with respect and to provide a safe working environment. We may decline or discontinue service for homes that are unsafe, or if a customer engages in abusive, threatening, or discriminatory behavior. You agree not to solicit or directly hire our cleaning professionals outside of Casovela during your membership and for 12 months afterward.

To the fullest extent permitted by law, Casovela’s total liability for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Casovela LLC and its staff from claims, damages, and expenses arising out of your misuse of our services, your violation of these Terms, or your violation of any law or the rights of a third party.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Fulton County, Georgia, and you consent to their jurisdiction.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above. Your continued use of our services after changes take effect means you accept the updated Terms.

Questions about these Terms? Contact us:

Casovela LLC
Atlanta, Georgia
Email: support@casovela.com
Phone: (678) 926-8116